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Frequently Asked Questions

What is Orion Wi-Fi?

Orion Wi-Fi is a connectivity marketplace that makes it easy for carriers to offer their subscribers access to improved coverage in public places.
Orion Wi-Fi is designed for public venues -- businesses with lots of public visitors. Examples: big-box stores, malls, stadiums, downtown districts, hotels, airports, hospitals, office buildings, residential buildings, convention centers.
Orion Wi-Fi is a new kind of 'Wi-Fi Offload'. Wi-Fi Offload improves connectivity for your visitors and earns you revenue. It's often used in places like airports and stadiums. Until now, Wi-Fi Offload was really complicated and really expensive to implement.
Orion Wi-Fi makes it easy, quick, and free. Now, even small locations can offer better connectivity to their visitors and earn revenue from their existing Wi-Fi network.
Visit our help center to learn more on how to deploy Orion Wi-Fi.

Is my Wi-Fi network compatible with Orion Wi-Fi?

Very likely yes, if you have a commercial-grade Wi-Fi system.
Orion Wi-Fi works with most commercial and enterprise Wi-Fi networks, such as those from Cisco, Ruckus, Meraki, and Juniper Mist.
To learn more about how to configure your Wi-Fi equipment, please review our help center documentation.
Consumer-grade Wi-Fi access points are NOT SUPPORTED. Consumer Wi-Fi routers (like Netgear, Linksys, Eero, Nest Wi-Fi, Asus, or TP-Link) do not support the necessary protocols and cannot scale to large numbers of users.

What is the end-user (visitor) experience?

It's completely transparent -- the visitor doesn't need to do anything. If the visitor's carrier uses Orion Wi-Fi and chooses to buy capacity from you, the visitor's phone will just auto-connect to your Wi-Fi. That's it.

Are there fees associated with Orion Wi-Fi for network owners?

There are no upfront costs to get started. For high foot traffic venues that monetize Wi-Fi, Orion Wi-Fi collects a fee that's a percentage of the payout.
Please reach out to orion-support@google.com to learn more.

What work is required to configure my network for Orion Wi-Fi?

You'll need to connect your Wi-Fi network to your Orion Wi-Fi account. That typically takes a few hours of IT time. (With certain Wi-Fi controllers that have Orion Wi-Fi built-in, like Cisco DNA Spaces or Juniper Mist, it can take as little as 30 minutes). We can provide technical support to help.
The main steps are to configure Passpoint (built-in to almost all modern Wi-Fi controllers) and RadSec (which we can help you deploy, if it's not built-in to your controller). Deployment guides are available for general installations, as well specific guides for Cisco Catalyst, Meraki, Ruckus, and Juniper Mist.
For more detailed instructions, please visit our help center documentation.

How do I turn on Orion Wi-Fi?

1) Visit Orion Wi-Fi to set up an account.
2)Configure your Wi-Fi network. You'll get instructions and deployment guides after the account sign-up process.
3)Connect your bank account so we can send you payments.

I don't have a Google email address. How can I log in to the site?

Orion Wi-Fi's website requires a Google account for log-in. You can create a Google account with your corporate email address.
Follow these instructions to get set up.

Is technical support available?

Yes. We have dedicated technical support that can help with turning on, configuring, and troubleshooting.
Contact orion-support@google.com for more information or review our help center documentation.

Is Orion Wi-Fi available globally?

Not at this time. Orion Wi-Fi is currently only available in the United States.

Is there a way for end-users to sign up and access Orion Wi-Fi?

No. Orion Wi-Fi is only accessible to users when managed through enterprise customers such as a carrier or cable operator.
Please reach out to orion-support@google.com for more information?

Can Orion Wi-Fi see my web traffic for any reason, including for marketing or advertising?

No, the Orion Wi-Fi platform has been designed so that Orion Wi-Fi cannot see or access a user's web traffic for any reason (including for marketing or advertising).

What is a DAS?

A distributed antenna system (DAS) is a type of cellular network infrastructure that uses multiple antennas to improve signal strength and coverage in a specific area. DAS are typically used in large buildings, stadiums, and other areas where there is a high concentration of people and devices that need to be connected to the cellular network.
DAS works by distributing antennas throughout the area to be covered. This helps to reduce the distance that signals have to travel, which improves signal strength and reception.
The installation of a DAS can be a complex and time-consuming process. The antennas will need to be mounted in the designated location, and be connected to the DAS headend using a network of cables. The DAS will need to be tested to ensure that it is operating properly, then be commissioned, which means that it will need to be turned on and configured for use. This involves working with the cellular carriers to connect the DAS system to their networks, and establishing a direct commercial relationship with each carrier.

What is the difference between Orion Wi-Fi & a DAS?

Orion Wi-Fi is a Wi-Fi offload solution which automatically connects users to your existing Wi-Fi network using their cellular SIM or other carrier credentials. You can deploy Orion Wi-Fi in 1-2 hours and start automatically offloading users onto your Wi-Fi.
DAS is a type of cellular network infrastructure that uses multiple antennas to improve signal strength and coverage in a specific area. DAS systems are typically used in large buildings, stadiums, and other areas where there is a high concentration of people and devices that need to be connected to the cellular network. New DAS deployments are typically expensive and time consuming.